If shipping is not included in the cost of a product, you can choose to have New World Displays and Company, Inc. ship your order on our account and charge your account, or to use your own shipping account. We generally ship out via UPS Ground Delivery unless otherwise requested. We also offer expedited shipping services for Next Day, 2nd Day, or 3rd Day required deliveries. Please call us at (888) 883-0107 for availability and estimated shipping rates. Please note that shipping costs are estimated, whether calculated in person or on-line, and are subject to change due to current daily rates and fluctuating fuel costs and surcharges.
International orders, large quantity orders, or overweight shipments may require freight service for shipment. New World Displays and Company, Inc. will quote the shipping charges to you and work to get you the best rates available. You can also arrange this for yourself with a preferred shipper.
All of our products are warranted against manufacturer’s defects. Some products have a longer warrantee, or a lifetime warrantee. Please call us at (888) 883-0107 to discuss the warrantee for your specific product.
If you receive a product that is either faulty or damaged you must call the main office immediately. We will either arrange to replace or repair the item. You must call us within 21 days from shipment. New World Displays and Company, Inc. may require that you send a digital photo of the damage as proof that the product is not acceptable.
Returns and Exchanges:
If you need to return or exchange an item, you must call the main office at (888) 883-0107 to get an authorization number for your return. The item may be shipped back to a warehouse or offsite facility so be sure to inquire about the address and how to ship it back to us.
A 25% restocking fee will be assessed for all non-defective items. Items must be returned in like-new condition in the original packaging. Original shipping charges will not be refunded or credited to your account for returned items. Freight collect returns will not be accepted.
If you are making an exchange, please understand that new shipping charges will be added to the new product. You are also still responsible for the original shipping charges from the first purchase.
Many of the products we offer are customized to your specifications. All items that are custom made will be signed off on by the customer prior to manufacturing via e-proof or faxed drawings with specifications on size, color, etc. This sign off is your authorization for us to proceed in the manufacturing of your product. Custom made cases and displays, or printed graphics are non-returnable.
Sometimes products get damaged or break during normal shipping & usage. We will be happy to work with you to repair any damaged items that we sell. Please call the main office at (888) 883-0107 to arrange how to get your damaged product fixed. We may require a digital photo of damages to determine the exact damage and the best way to fix it.
Some repairs may be covered under that specific product’s warrantee, and some can be done by sending the appropriate repair parts to you so you can make the repair on site. If the sustained damage cannot be fixed easily, we can arrange to have your product sent in to manufacturing to be fixed. Please call the office to attain an RA# before shipping any damaged product to us. The main address may not be the correct address to ship to. Costs on all repair parts and labor will be discussed prior to having you send the product in. Shipping in to production and back will be the customer’s responsibility.
Damages that have been sustained during shipping must be taken up with that carrier. We can quote the cost to repair the item to you so you may submit a claim with your shipper.